Our Code of Ethics

From purpose to corporate ethics

Working on how people learn means being present at moments that matter to them: a decision about their studies, a child's difficulty, a professional turning point. People arrive with trust and with expectations.

That is why the standards are written down rather than described as a culture. A published rule names who enforces it and what happens when it is broken, and can be used by anyone who believes it has been broken.

Rules you can hold us to

The Code sets the standards of conduct we commit to and require of everyone operating in our ecosystem — employees, partners, collaborators, suppliers and the centres that carry the brand. It applies with particular force to the relationship with the people who attend our paths.

Anyone working inside the organisation is required to behave professionally and to keep a distance appropriate to an educational role, protecting participants' personal freedom, privacy and interests. The full text is a formal document, adopted by resolution of the network, and it is published in full.

The Ethics Committees

An independent Ethics Committee supports the application of the Code in each country where the Group works. It is made up of professionals from outside the organisation — currently a notary, a lawyer specialised in company law, insolvency and data protection, and a chartered accountant.

Its work sits where an internal function cannot reach: it oversees whether customer-care procedures actually work, checks that reports and non-conformities raised by clients are taken up, analysed and dealt with, examines complaints the ordinary support channels have failed to resolve, and monitors the outcome of what it receives.

Committees are in place in Italy and in Spain, where the role of ethics guarantor is held by an independent professional. In the United States the network is younger and the arrangement is still being set up; until it is, complaints from there are handled by the group.

Reports of non-compliance

The Code provides for reporting conduct that does not conform to it. Reports are examined through defined procedures, with the aim of establishing the facts, acting where something has gone wrong, and protecting the people involved. The system includes measures to keep the identity of whoever makes a report confidential and to protect them from retaliation. That last provision is the one that decides whether the rest is real: a reporting channel without protection for the person using it collects nothing.

The Ethics Committee report

The Code provides for the Ethics Committee to publish a report periodically, in open access, on what it has received and how it was handled — accompanied, where the organisation has something to add, by its own observations. It is the provision that turns the Committee from a statement into something checkable.

The report is published at a dedicated address, which will be linked here.